Outage on AMS region
Mar 27, 10:00 UTCResolved - This incident has been resolved.The viewer node was removed by accident at 10:09 UTC. Once found that no media servers were available in the region we immediately added...
View ArticleDDOS incident
Apr 16, 16:57 UTCResolved - This incident has been resolved.Apr 16, 16:41 UTCMonitoring - A fix has been implemented and we are monitoring the results.Apr 16, 16:00 UTCIdentified - The issue has been...
View ArticleDDOS incident
Apr 25, 09:30 UTCResolved - DDOS resulting is loss of network access to viewer.millicast.com
View ArticleSan Francisco to Phoenix cluster migration
May 1, 00:01 UTCCompleted - The scheduled maintenance has been completed.Mar 22, 01:47 UTCScheduled - We are migrating all streams from our existing San Francisco cluster to our new Phoenix cluster.If...
View ArticleSan Francisco cluster removal
May 28, 23:05 UTCCompleted - The scheduled maintenance has been completed.May 28, 23:00 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 22,...
View ArticlePartial Service outages
Jun 13, 23:19 UTCResolved - This incident has been resolved.Jun 13, 20:49 UTCMonitoring - A fix has been implemented and we are monitoring the results.Jun 13, 20:45 UTCUpdate - We are continuing to...
View ArticleRTMP outage in PHX
Jun 15, 00:07 UTCResolved - This incident has been resolved.Jun 15, 00:03 UTCUpdate - We are continuing to monitor for any further issues.Jun 14, 11:28 UTCMonitoring - A fix has been implemented and we...
View ArticleSome viewers on PHX cluster not able to connect
Jul 7, 10:00 UTCResolved - Some WebSocket connections were failing on the PHX cluster region and so viewers were impacted. The fix has been applied to the media load balancer and service has been...
View ArticleDolby.io billing system maintenance
Aug 7, 08:30 UTCCompleted - The scheduled maintenance has been completed.Aug 7, 05:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug 4, 18:28...
View ArticleNetwork connectivity issue
Aug 9, 10:00 UTCResolved - Incident Report: Cloud Provider Networking IssueWe would like to inform you about an ongoing incident that is currently impacting our services. Our engineering team has...
View ArticleIncident Report: Cloud Provider Networking Issue
Aug 9, 15:39 UTCResolved - The engineering team has worked diligently to address the networking issue, and we are happy to report that all services are fully operational again.Confirmed Resolution:The...
View ArticleStream ingest and connectivity issues
Aug 14, 05:08 UTCResolved - This incident has been resolved.Aug 14, 04:05 UTCMonitoring - A fix has been applied, and we are monitoring the services.Aug 14, 04:05 UTCIdentified - The issue has been...
View ArticleConference creation failing
Aug 16, 05:09 UTCResolved - The service is restored.Aug 16, 04:53 UTCMonitoring - A fix has been implemented and we are monitoring the service.Aug 16, 04:15 UTCInvestigating - Conference creation is...
View ArticleUnable to start livestream and existing live streams stopped
Aug 27, 08:13 UTCResolved - Singapore cluster has been restored, and all other services are running fine now.Aug 27, 07:49 UTCMonitoring - Singapore cluster has been restored and we are currently...
View ArticleLiveStream fails on Singapore Cluster and other clusters may also be affected
Aug 27, 18:57 UTCResolved - The service is restored.Aug 27, 17:07 UTCMonitoring - The system is functional, and we are monitoring it.Aug 27, 15:11 UTCUpdate - We are experiencing heavy load and...
View ArticleHigh traffic affecting streaming service
Aug 30, 02:51 UTCResolved - This incident has been resolved.Aug 28, 18:40 UTCUpdate - The system is functional, and we are actively monitoring it.Aug 28, 09:32 UTCMonitoring - We have made some changes...
View ArticleExperiencing high traffic on streaming services
Aug 30, 14:36 UTCResolved - This incident has been resolved.Aug 30, 10:56 UTCMonitoring - We have placed some measures to address the issue and currently monitoring it.Aug 30, 10:54 UTCInvestigating -...
View ArticleHigh traffic affecting streaming service
Aug 31, 15:48 UTCResolved - This incident has been resolved.Aug 31, 11:53 UTCMonitoring - A fix has been implemented and we are monitoring the results.Aug 31, 09:49 UTCInvestigating - We are currently...
View ArticlePartial outage on Frankfurt region for webrtc publishing
Oct 14, 16:10 UTCResolved - This incident has been resolved.Oct 14, 13:22 UTCMonitoring - A fix has been implemented and we are monitoring the results.Oct 14, 10:43 UTCUpdate - We are continuing to...
View ArticlePublishing of stream failing when recording enabled
Nov 4, 17:29 UTCResolved - This incident has been resolved.Nov 4, 16:30 UTCIdentified - The issue has been identified and a fix is being implemented.Nov 4, 13:23 UTCInvestigating - We are currently...
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